St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.   

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

The Registrar provides registration, reception, and billing services to the HOPE Center in accordance with the Department’s and hospital’s mission and philosophy. 

1. Serves as unit receptionist; greets and assists patients, visitors, physicians, and other hospital staff.
2. Answer all phone calls professionally, indicating the department reached and their name. Responds to general information requests and triage calls to appropriate staff/programs. Prioritize in person patients, placing callers on a brief hold indicating approximate wait time and offering option to call back if unable to wait.
3. Accurately enters billing charges and the medical diagnosis for each encounter daily.
4. Pre-register patients one day prior to scheduled appointment to optimize patient care and manage patient flow.
• Contact patients to inform them if their insurance is inactive, insurance not accepted or if they need to update their PCP to be seen prior to their appointment.
• Inform Clinical Supervisor via email, of any insurance issues for all of PrEP and HIV positive patients.
5. Inform Data Manager via email of new HIV positive patients first attended appointment and other information as needed within 24 hours of visit.
6. Complete registration for all patients admitted to the HOPE Center, verifying patients’ insurance, and scanning insurance cards, and updating demographic information during each visit.
7. Connect all walk-in patients and sick calls to nursing staff for appropriate triaging. Register patients which nursing staff indicate need to be seen by a medical provider.
8. Ensure all patients leave with a follow up appointment to keep patients retained in medical care.
9. Assist with canceling and rescheduling appointments as needed and perform functions to remind patients of appointments. Relay any changes to appropriate personnel.
10. Demonstrates awareness of and sensitivity to patient’s rights. Maintains confidentiality of the patient.
11. Submits copies of psychiatric encounters to Clinical Supervisor within one day of the last psychiatric service day.
12. Submit clinic schedule indicating who attended and who was a no-show, to Clinical Supervisor by the end of each clinic day.
13. Update providers schedule, block appointments or day as needed.
14. Responsible to actively participate in the Department’s Quality Improvement and Quality Assurance efforts as directed by their supervisor, including but not limited to participation on the Department’s Quality Improvement Committee.
15. Provide as needed data entry services for the HOPE Center, into the AIDS Institute Reporting Services System, and Access Caseload database as needed. Access pertinent information from the Meditech system as needed.
16. Assumes other responsibilities when assigned.

• Bilingual (Spanish/English), required
• Experience with registration and medical billing required
• Possesses well-developed and effective interpersonal skills and can communicate in writing.
• Demonstrates confidence in actions and exercises good judgment.
• Embraces and adapts to change
• Familiarity with medical terminology preferred
• Familiarity with Microsoft applications such as Excel, Word, PowerPoint
• Excellent and accurate word processing skills required.
• Ability to work in a fast-paced environment, independently yet collaboratively within a larger system.
• Exercises good judgment.

High school graduate or equivalency required